Post Graduate Diploma in Customer Relationship Management (PGDCRM) from scdl

This Post Graduate Diploma in Customer Relationship Management is your gateway to a rewarding career in customer-centric roles across industries.

Whether you’re a working professional in marketing, sales, or customer support, or a fresh graduate aiming to enter the booming service sector, this online diploma in CRM management is designed to equip you with the tools to enhance customer loyalty, satisfaction, and retention.

If you're seeking relationship management courses that blend marketing, analytics, and service excellence, this program is for you.

The Post Graduate Diploma in Customer Relationship Management from Symbiosis focuses on developing the strategic and analytical skills required to retain customers, build loyalty, and increase profitability. This program explores the latest CRM management course methodologies—from understanding consumer behaviour to managing customer data effectively.

With increasing competition across industries, companies rely heavily on CRM professionals to manage customer experiences that drive long-term success. The program dives deep into sales, service marketing, and technology-enabled customer engagement strategies, setting the stage for holistic CRM leadership.

Through this crm diploma course, students will:

• Understand the strategic role of CRM in the modern business ecosystem.

• Learn how to collect, analyse, and leverage customer data to improve service.

• Explore key concepts in services marketing, B2B CRM, and consumer behaviour.

• Gain hands-on experience with real-world CRM applications and tools.

• Develop skills to lead customer-facing teams and build lasting customer relationships.
  

The program is approved by AICTE.

Looking to enroll in an online PG Diploma in Customer Relationship Management from Symbiosis? You must be:

• A graduate in any discipline from a recognised university. 

• A student awaiting final results (can apply provisionally).

• An International/SAARC graduate (AIU equivalence certificate required for foreign degrees).
  

PG Diploma in Customer Relationship Management eligibility applies to both freshers and professionals with relevant experience.

At Symbiosis Centre for Distance Learning, we prepare you for the real world.
Our PGDCRM program empowers you with tools to manage customer lifecycles, loyalty programs, and CRM platforms. From trade readiness to job interviews, we make you placement-ready